COVID-19: A MESSAGE FROM OUR PRESIDENT
Last Updated: April 21, 2020
Our hearts are with those around the world affected by the COVID-19 outbreak.
Although our showroom in St. Louis is temporarily closed to the public until further notice, Beaver Industrial Supply’s online sites will remain OPEN to serve the professional tradesmen, hospitals and other industries who rely on our machinery and consumables to keep their businesses up and running. For those in St. Louis, curbside pick-up is still available.
Thank you for your patience as our orders have increased significantly, and we work hard to try to fulfill them the same or next day as usual. However, depending on the order, we may ship partial orders more frequently and shipments may be delayed.
Our in-house customer service and sales representatives are working hard and still available via phone and email to answer any questions and concerns that you may have during this time. As call volumes have increased, we appreciate your patience as we do our best to respond in a timely manner.
We will continue to make updates here of any changes from our suppliers that will affect you:
- Festool is behind in sending Large and XL t-shirts that we give free with a tool purchase. We will ship them out as soon as we get them in.
- Festool shipments are delayed 5-7 days; however, we keep a deep stock of the products and should have minimal outage.
- The Festool Kapex + UG Extension Set promotion is postponed; however, we are still taking preorders and will continue to honor the promotion.
Supply chain interruptions have forced Festool to postpone the promotion until they build ample inventory. Unfortunately with the situation at hand, it could be a few weeks or a few months.
If you already placed a pre-order and you haven’t heard from us or have any questions, please call us at 800-365-6677.
We are taking the coronavirus seriously in the precautions that we are taking in operating our business to keep our employees and customers safe.
All employees with the exception of warehouse staff are working remotely starting March 24; all in-person meetings have been canceled; the warehouse staff is practicing social distancing with their own designated stations and assigned duties wearing masks and gloves.
As a family-owned small business ourselves, our top priority is to help keep other small businesses open and operational while keeping everyone safe. We thank our customers for shopping our e-commerce sites and look forward to continuing to serve you.
Beaver Industrial Supply